Terms of Service
Last Updated: June 2026
Welcome to Velix Supply Co. (“Velix”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. Eligibility
By using this website, you represent that:
- You are at least the age of majority in your province, state, or territory of residence.
- You have the legal capacity to enter into binding agreements.
- Any information you provide is accurate and complete.
2. Products & Services
Velix Supply Co. offers products for sale through our online store.
We reserve the right to:
- Modify or discontinue products without notice.
- Limit quantities available for purchase.
- Refuse service to anyone for any reason at any time.
- Correct pricing, product descriptions, or website errors.
We make every effort to display products accurately. However, actual product colors, packaging, and specifications may vary slightly from what is displayed on your screen.
3. Pricing & Payment
All prices are displayed in the currency indicated on our website unless otherwise stated.
By placing an order, you agree to:
- Pay all applicable charges.
- Provide valid payment information.
- Authorize us to charge your selected payment method.
We reserve the right to cancel orders resulting from pricing errors, system errors, suspected fraud, or product availability issues.
If payment cannot be processed, your order may be delayed or cancelled.
4. Order Acceptance
Your order constitutes an offer to purchase products from Velix Supply Co.
After an order is placed:
- You will receive an order confirmation email.
- We will review and process your order.
- Acceptance occurs when the order is shipped.
We reserve the right to decline or cancel any order at our sole discretion.
5. Shipping & Delivery
Shipping times are estimates only and are not guaranteed.
Velix Supply Co. is not responsible for delays caused by:
- Weather conditions
- Carrier disruptions
- Customs processing
- Incorrect shipping information
- Events beyond our reasonable control
Risk of loss and ownership transfer to the customer upon delivery to the shipping carrier.
Please review our Shipping Policy for additional information.
6. Returns & Refunds
Returns and refunds are governed by our Refund Policy.
Products must meet the requirements outlined in our Refund Policy to qualify for a return, exchange, or refund.
We reserve the right to deny returns that do not meet our policy requirements.
7. Account Responsibility
If you create an account on our website, you are responsible for:
- Maintaining the confidentiality of your login credentials.
- Restricting access to your account.
- All activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account.
8. Prohibited Uses
You may not use our website:
- For unlawful purposes.
- To violate any applicable laws or regulations.
- To infringe intellectual property rights.
- To transmit malware, viruses, or malicious code.
- To interfere with website security or operations.
- To collect personal information without authorization.
Violation of these Terms may result in immediate termination of access to our services.
9. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Images
- Product descriptions
- Graphics
- Text
- Website design
is owned by or licensed to Velix Supply Co. and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without our prior written consent.
10. Disclaimer of Warranties
To the fullest extent permitted by law, all products, services, and website content are provided on an “as is” and “as available” basis.
Velix Supply Co. makes no guarantees regarding:
- Website availability
- Error-free operation
- Product suitability for a specific purpose
- Continuous or uninterrupted access
11. Limitation of Liability
To the maximum extent permitted by law, Velix Supply Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Use of the website
- Inability to use the website
- Product purchases
- Shipping delays
- Loss of profits, data, or business opportunities
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
12. Indemnification
You agree to indemnify, defend, and hold harmless Velix Supply Co., its owners, employees, affiliates, and partners from any claims, liabilities, damages, losses, or expenses arising from:
- Your use of the website.
- Violation of these Terms.
- Violation of any law or third-party rights.
13. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, and protect your information.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Alberta, Canada.
15. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Changes become effective immediately upon posting to our website.
Your continued use of the website following any updates constitutes acceptance of the revised Terms.
16. Contact Information
If you have questions regarding these Terms of Service, please contact us:
Velix Supply Co
Thank you for choosing Velix Supply Co.