Privacy Policy
Last Updated: June 2026
At Velix Supply Co. (“Velix”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit or make a purchase from our website, we may collect the following information:
Personal Information
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information
- Order history
Device Information
We may automatically collect certain information about your device, including:
- IP address
- Browser type
- Device type
- Time zone
- Pages viewed
- Referring websites
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations and shipping updates
- Verify transactions and prevent fraud
- Improve our website and customer experience
- Respond to inquiries and requests
- Comply with legal obligations
- Send promotional emails (only when you have opted in)
Payment Processing
All payments are processed through secure third-party payment providers. Velix Supply Co. does not store your full credit card information on our servers.
Payment providers may collect and process payment information according to their own privacy policies.
Sharing Your Information
We only share information necessary to operate our business and fulfill your orders.
We may share information with:
- Shipping carriers and fulfillment partners
- Payment processors
- Website hosting providers
- Marketing and analytics services
- Legal authorities when required by law
We do not sell, rent, or trade your personal information to third parties.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember user preferences
- Maintain shopping cart functionality
- Analyze website traffic
- Improve website performance
- Support advertising and remarketing campaigns
You may disable cookies through your browser settings, though some website features may not function properly.
Marketing Communications
If you subscribe to our newsletter or promotional communications, we may send updates about:
- New products
- Special offers
- Promotions
- Company news
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Withdrawal of consent where applicable
To exercise these rights, please contact us using the information below.
Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove that information.
Third-Party Services
Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of those third parties.
We encourage users to review the privacy policies of any external websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Velix Supply Co.
We are committed to protecting your privacy and maintaining your trust.