Shipping Policy

Shipping & Delivery

At Velix Supply Co., we are committed to delivering your order quickly, safely, and efficiently. Whether you’re shopping for your home, office, or business, we work with trusted fulfillment partners across North America to ensure a smooth delivery experience.


Processing Times

All orders are processed within 1–3 business days after payment has been received and verified.

Orders placed on weekends or holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly longer. If there is a significant delay with your order, we will notify you by email.

Estimated Delivery Times

Estimated delivery times vary depending on product availability and destination.

Estimated Delivery Time

Canada

2–8 Business Days

Please note that delivery estimates do not include processing time and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.


Shipping Costs

Shipping rates are calculated at checkout based on:

  • Delivery location
  • Product size and weight
  • Carrier rates

Any applicable shipping charges will be displayed before you complete your purchase.


Order Tracking

Once your order has shipped, you will receive a confirmation email containing:

  • Tracking number
  • Carrier information
  • Estimated delivery updates

Tracking information may take up to 24 hours to become active after shipment.


Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Please ensure:

  • Street address is correct
  • Apartment or unit numbers are included
  • Postal/ZIP code is accurate
  • Contact phone number is provided when possible

Velix Supply Co. is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information.


Lost, Delayed, or Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the product and packaging.

If your shipment appears lost or significantly delayed, contact our support team and we will work directly with the carrier to investigate the issue.

While we will do our best to assist, delivery timelines are ultimately controlled by the shipping carrier once the package leaves our facility.


Multiple Shipments

Some orders may be shipped in multiple packages depending on product availability, warehouse locations, or order size.

If this occurs, tracking information will be provided for each shipment.


Questions?

If you have any questions about your order or shipment, our customer support team is here to help.

Contact Us

We appreciate your business and look forward to serving you.